How do I return an item?
Refund / Return Policy:
Your complete satisfaction with our products is our number one priority. If you're not completely satisfied with something you buy at ProfileGrow.com, you have 10 days to return it by mail.
We accept returns for a refund 10 days after delivery of the product. We'll refund your purchase if you:
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not damaged.
You are responsible for all return shipping and handling costs, unless there was a shipping mistake or the return is a result of our error. We will refund shipping costs only if the return is a result of our error. We will do our best to process the return quickly. Please allow 10-14 days for processing. Refunds will be credited to the original purchasing credit card account number only.
Send all returns to:
Profile Products, LLC
9517 Monroe Rd., Suite H
Charlotte, NC 28270